SHIPPING

Paco's Pup Pantry is committed to providing our customers with the best shipping experience. We offer shipping anywhere within the USA using reliable and trusted shipping carriers. Please read our shipping policy below for more information.

1. Processing and Shipping Times: We aim to process and ship orders within 2 business days after the order is placed. However, during peak seasons, this may take up to 3-5 business days. We will notify customers if there are any delays in processing or shipping times.

2. Shipping Methods: We offer standard ground shipping for all orders within the USA. Shipping times may vary depending on the shipping carrier and the destination.

3. Shipping Rates: For your convenience, we charge a flat rate for shipping anywhere in the USA. Customers will be able to see the shipping cost before checking out. We also offer free shipping on orders over $100.

4. Delivery: We are not responsible for any delivery delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances. Once the package has been shipped, customers will receive a tracking number to monitor the delivery status.

5. Incorrect Address: We are not responsible for any shipping delays or lost packages due to incorrect shipping information provided by the customer. Customers are responsible for ensuring that the shipping information provided is accurate and up-to-date.

By placing an order with Paco's Pup Pantry, customers agree to our shipping policy. If you have any questions or concerns, please email us at customersupport@pacospuppantry.com or call us at 908-356-9586.

International shipping

Currently, we only ship within the United States. We hope to expand our shipping options in the future.

RETURNs

Thank you for choosing Paco's Pup Pantry for your pet's needs. Our return policy is designed to ensure customer satisfaction while also maintaining the quality of our products.

Please note that we do not accept returns on our treats because they are perishable items. However, we understand that there may be situations where you may need to make a claim regarding the quality of the treats you have received.

If you believe that the treats you have received are not up to our standards, please contact us within 24 hours of receiving your order. We will work with you to understand the nature of the claim and determine the best course of action.

Depending on the specific circumstances of the claim, we may offer a replacement or issue a refund for the affected item(s). However, we reserve the right to deny a claim if we determine that the issue is not related to the quality of the product.

If you have any questions or concerns about our return policy or the quality of our products, please do not hesitate to contact us. We are committed to providing the highest level of customer service and ensuring that your pet receives only the best products from Paco's Pup Pantry.