Store Policies

Thank you for choosing Paco's Pup Pantry as your go-to online dog treat bakery store. We value your trust in us, and we want to ensure that your experience with us is as enjoyable and easy as possible. Please read our store policies below to familiarize yourself with our terms and conditions:

  1. Product Availability: Our website offers a wide range of products that are subject to availability. We reserve the right to change our inventory at any time without notice. In the event that a product you ordered is not available, we will contact you to offer an alternative product or refund your payment.

  2. Order Processing: We aim to process all orders within 2 business days, but please allow up to 3-5 business days for processing during peak periods.

  3. Shipping: We ship all orders via standard ground shipping unless otherwise specified. We charge a flat rate for shipping costs, which will be calculated at checkout. Please note that we only ship within the United States. Orders are typically delivered within 5-7 business days after processing, but delivery times may vary depending on your location and shipping carrier.

  4. Returns and Refunds: We want you to be completely satisfied with your purchase from Paco's Pup Pantry. If for any reason you are not satisfied, please contact us within 14 days of receiving your order and we will work with you to find a solution.

  5. Privacy Policy: We respect your privacy and are committed to protecting your personal information. We will only use your personal information to process your order and communicate with you about your purchase. We will not share your information with any third-party companies or organizations unless required by law.

  6. Customer Service: Our team is dedicated to providing excellent customer service. If you have any questions, comments, or concerns, please contact us via email at woof@pacospuppantry.com or call us at 908-356-9586.

Thank you for choosing Paco's Pup Pantry for your furry friend's treats. We appreciate your business and look forward to serving you again in the future!